AGILE CUSTOMER SERVICE
THAT SCALES WITH DEMAND
DELIVERING WORLD-CLASS SUPPORT
FOR HIGH-GROWTH COMPANIES
WITH THE RIGHT SUPPORT, GREAT THINGS CAN HAPPEN
Customers today live online, shop at all hours, and expect exceptional experiences from every brand.
Meanwhile, Brands today have to take an omnichannel approach, to be present on every channel their customers are on, delivering rapid resolutions, with a focus on empathetic engagement.
Our distributed, on-demand model gives you easy access to experienced, high-quality agents who deliver better customer service at much lower costs. Armed with the latest tools and technology, our agents deliver exceptional support in a timely and efficient manner.
FLEXIBLE & 24/7 SUPPORT
NO FIXED CONTRACT
SCALE AS YOU GO
ZERO PEOPLE MANAGEMENT
Our Support Agents are adept at handling multiple channels simultaneously, giving customers the convenience to interact with your brand through a channel of their preference.
Our Support Agents are trained in building meaningful connections by engaging with customers on a more personalized level. This helps build brand loyalty and drive repeat sales.
Our Support Agents are trained on the latest tools and technology, thus enabling faster resolutions, efficient automation, and lower costs overall.
Our Support Agents are trained not just to handle queries in a timely manner, but to ensure that all quality-metrics and KPIs are also met
WE WORK ON THE TOOLS YOU ALREADY USE
WHAT OUR CLIENTS SAY
Founder - Neemli Naturals
We have been working with the Supportstraw team and the experience has been phenomenal to say the least. The team always tries to over-deliver with customer chats and make sure to respond to them with care and understanding. With WhatsApp marketing, their knowledge and knowhow on the subject is extensive and have helped us add a channel of growth for our D2C brand.